Privacy Policy

Balanced Clarity Mental Health (“we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website, use our contact form, or submit a scheduling request.

This policy applies to information collected through this website. It does not replace our Notice of Privacy Practices, which governs protected health information in a healthcare setting.

We may collect the following types of information through this website:

• Contact form information. When you submit the contact form, we collect your name, email address, phone number, and any message you choose to provide.
• Scheduling request information. When you request an appointment, we may collect your name, contact information, preferred appointment type (initial evaluation or renewal), and any details needed to coordinate your visit.
• Automatically collected information. Our website may collect standard technical data such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information helps us understand how visitors use the site and improve its performance.
• Cookies and similar technologies. We may use cookies or similar technologies to support website functionality and improve your experience. You can control cookies through your browser settings.

We use the information we collect for the following purposes:

• To respond to your inquiries submitted through the contact form;
• To coordinate and schedule appointments, including initial evaluations and renewals;
• To communicate with you about your request, appointment, or follow-up questions;
• To maintain and improve our website and its functionality;
• To comply with legal obligations or protect our rights; and
• To send appointment-related reminders or follow-up communications if you have provided your contact information for that purpose.

We take reasonable steps to protect the information you submit through this website. This includes using appropriate technical and organizational safeguards to help prevent unauthorized access, disclosure, alteration, or destruction of your information.

No website transmission or storage system can be guaranteed to be completely secure. We encourage you not to send sensitive medical details through the contact form unless specifically requested.

We do not sell your personal information. We may share information only in limited circumstances, such as:

• With service providers who help us operate the website, schedule appointments, or communicate with patients, and only when those providers are bound by appropriate confidentiality obligations;
• When required by law, court order, or legal process;
• To protect our rights, property, or safety, or the rights, property, or safety of others; and
• In connection with a business transfer, such as a merger or sale of assets, subject to confidentiality protections.

We retain contact form submissions and scheduling request information only for as long as necessary to fulfill the purposes described in this policy, respond to your inquiry, coordinate your care, or comply with applicable legal obligations.

If you would like us to delete your contact or scheduling information, you may contact us using the information below. We will accommodate your request as required by applicable law, subject to any legal obligations that require us to retain certain records.

You have choices regarding the information you provide to us. You may choose not to submit the contact form or scheduling request. If you do submit information, you may contact us to update, correct, or request deletion of your personal information, subject to legal and business requirements.

This website may contain links to third-party websites or use third-party services to support scheduling, communication, or analytics. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites or services you visit.

This website is not intended for children under the age of 18 without parental involvement. We do not knowingly collect personal information from minors without appropriate consent. If you believe we have collected information from a minor inappropriately, please contact us.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Practice: Balanced Clarity Mental Health
• Provider: Brittany Pacheco, PMHNP

Contact details will be added to this page once the practice's phone, email, and mailing address are finalized.